Shipping Policy

We offer reliable and efficient shipping to ensure your order arrives promptly. Please review our shipping details below:

[Free Shipping Offer]
Enjoy FREE Shipping on all orders over $150 CAD(before taxes and discounts).
The free shipping offer is available for domestic orders only.

[Processing Time]
Orders are processed within 3-7 business days. Orders placed after 3 PM will be processed the next business day.
Orders placed on weekends or holidays will be processed the next business day.

[Shipping Delays]
While we make every effort to ensure your order arrives on time, we are not responsible for shipping delays caused by weather conditions, holidays, or carriers.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help. Please review our return policy:

[Eligibility for Returns]
You may return most new, unused, and unopened items within 15 days of receipt for a full refund. Items must be in original condition and packaging.

[Return Process]
To initiate a return, please contact our customer service team at info@dewskinyyc.com to receive a return authorization number and return instructions. Please include your order number and the reason for the return.

To begin the return process, please email us at info@dewskinyyc.com with the following information. We’ll process your return as quickly as possible.

• Order Number

• Item(s) you are returning

• Reason for the return

• Any photos of the item(s) (optional)

• Date of Order

• Your Full Name / Full Address / Phone Number

We do not provide pre-paid return labels.

[Return Shipping Costs]
Return shipping costs are the responsibility of the customer. If you receive a refund, the cost of return shipping will be deducted from your refund.

[Refunds]
Once your return is received and inspected, we will process your refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your statement, depending on your bank or credit card provider.

[Exchanges]
We currently do not offer direct exchanges. If you would like a different size or item, please return the original purchase and place a new order.

Taxes & Duties

Taxes and duties are not included in the product price or shipping fees. Any applicable customs duties, taxes, or fees imposed by your country are the responsibility of the customer.

Damages & Stolen Items

We are not responsible for any damage or loss that occurs after the package has been delivered to the specified shipping address. If the item is damaged during shipping or is missing, please contact the carrier directly to file a claim. We are not responsible for stolen items once the have been marked as delivered by the carrier. if your package is stolen, please contact your local authorities and file a police report.

Customer Support

If you have any questions or concerns about returns, please contact our customer service team at info@dewskinyyc.com